Send a bug or crash report

In case you encounter a bug, a freeze, or a crash, follow the instructions below to send us a report.

iOS

If you can open Genius Scan

This is the preferred way to send us a bug report.

1

Tap the ⚙︎ Settings button at the top-right corner of the screen.

2

Tap Help.

3

Go to What can we help you with? at the bottom of the screen.

4

Tap Ask at the top of the screen.

5

Add a detailed description and tap Send a message to send us an email with some debug information.

If you cannot open Genius Scan

If Genius Scan will not start, you can send us a crash report. You will find the crash reports as follow:

1

Open the Settings app.

2

Go to Privacy.

3

Go to Analytics.

4

Go to Analytics Data.

5

You will see an alphabetical list of all crash logs on your device. Locate the Genius Scan crash logs, tap at the top right corner of the screen to open a mail app and send the email to support@thegrizzlylabs.com.

Android

If you can open Genius Scan

This is the preferred way to send us a bug report.
1

Tap the Menu button at the bottom-right corner of the screen.

2

Tap Help.

3

Go to What can we help you with? at the bottom of the screen.

4

Tap the Message button at the bottom of the screen.

5

Add a detailed description and tap Send a message to send us an email with some debug information.

If you can not open Genius Scan

Please reach out to android.support@thegrizzlylabs.com and describe your issue.

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