Send a bug or crash report
If you encounter a bug, a freeze, or a crash, please follow the instructions below to send us a report.
iOS
If you can open Genius Scan
This is the preferred way to send us a bug report.
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Tap the Settings button at the top-right corner of the screen.
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Tap General.
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Go to Advanced at the bottom of the screen.
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Tap Send diagnostics.
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Add a detailed description and tap Send a message to send us an email with some debug information.
If you cannot open Genius Scan
If Genius Scan will not start, you can send us a crash report. You will find the crash reports as follow:
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Open the Settings app.
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Go to Privacy.
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Go to Analytics.
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Go to Analytics Data.
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You will see an alphabetical list of all crash logs on your device. Locate the Genius Scan crash logs, tap at the top right corner of the screen to open a mail app and send the email to support@thegrizzlylabs.com.
Android
If you can open Genius Scan
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Tap the Menu button at the bottom-right corner of the screen.
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Tap Help.
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Go to What can we help you with? at the bottom of the screen.
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Tap the Message button at the bottom of the screen.
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Add a detailed description and tap Send a message to send us an email with some debug information.
If you can not open Genius Scan
Please reach out to android.support@thegrizzlylabs.com and describe your issue.