How to send us a bug/crash report?
In case you encounter a bug or a crash, please do contact us.
If you can open Genius Scan
This is the preferred way to send us a bug report.
- Open the Help section,
- Tap on the menu at the top right of the screen
- Select Contact Us.
- Add a detailed description. This will send us an email with some debug information
If Genius Scan doesn't start
If Genius Scan will not start, you can also send us a crash report. You will find the crash reports as follow:
- On your iPhone, navigate to the Settings app
- Go to Privacy
- Go to Analytics
- Go to Analytics Data
- You will see an alphabetical list all crash logs on your device
- Locate the Genius Scan crash logs, tap at the top right corner of the screen to open a mail app and send the email to firstname.lastname@example.org.