How can we help?

• How to improve the scan quality?
• Can Genius Scan recognize the text in my scans?
• Are my documents backed up?
• How to synchronize documents between devices?
• I thought I signed up for Genius Cloud but I can't log in anymore
• How can I recover a document I deleted?
• Why is Genius Scan different from just taking a photo?
• I lost all my documents. How can I recover them?
• What is the DPI of my scans?
• Merge multiple documents

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• Genius Scan is telling me my email isn't configured, but it is! How do I fix that?
• Getting started with Genius Scan (video tutorial)
• How to export a document as PDF
• My emails won't send – how can I fix that?
• What is the difference between Genius Scan and Genius Scan+?
• Open the Genius Scan settings
• The Send button is inactive when I try to email a scanned document
• How to transfer documents to a computer
• Send file with WhatsApp
• My documents are in black and white/color but I wanted them in color/black and white!

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• Export a scan via email
• How to export your documents
• Create a multi-page PDF document
• How to change the image enhancement (color, B&W…)
• How to import photos & files
• What is the difference between Genius Scan and Genius Scan+?
• About removing the Scans tab
• Smart Document Names
• How to delete a document
• Export your documents to your device memory

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