How can we help?

• How to improve the scan quality?
• Can Genius Scan recognize the text in my scans?
• How to synchronize documents between devices?
• I thought I signed up for Genius Cloud but I can't log in anymore
• Why is Genius Scan different from just taking a photo?
• What is the DPI of my scans?
• How to enable Text Recognition?
• Where are my documents stored?
• Reduce the file size
• How to help Genius Scan crop my scans automatically?

Browse all articles

• Genius Scan is telling me my email isn't configured, but it is! How do I fix that?
• Getting started with Genius Scan (video tutorial)
• How to export a document as PDF
• My emails won't send – how can I fix that?
• What is the difference between Genius Scan and Genius Scan+?
• Open the Genius Scan settings
• The Send button is inactive when I try to email a scanned document
• How to transfer documents to a computer
• How can I recover a document I deleted?
• Are my documents backed up?

Browse all articles

• Export a scan via email
• How to export your documents
• What is the difference between Genius Scan and Genius Scan+?
• How to change the image enhancement (color, B&W…)
• How to import photos & files
• How to change Genius Scan's language
• Smart Document Names
• How to report a bug
• Export your documents to your device memory
• How to back up and restore your documents manually

Browse all articles