Genius Scan
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Troubleshooting common issues

  • Improve the quality of scans
  • How to restore the purchase of the Genius Scan premium features
  • I lost all my documents. How can I recover them?
  • How can I recover a document I deleted?
  • Genius Scan is taking too much space, what can I do?
  • How to change the email used with Genius Scan
  • How to improve the quality of Text Recognition?
  • How to remove shadows from my scans
  • "Expired key" error when scanning
  • Troubleshooting emails problems
  • How to change Genius Scan's language?
  • My scans are upside down. How can I fix that?
  • Contact us through the app
  • Send a bug or crash report
  • How to disable the shutter sound?
  • All my documents disappeared after 7.0.9 update

Categories

  • Getting started
  • Troubleshooting common issues
  • Scanning
  • Organizing documents
  • Exporting and sharing
  • Text recognition
  • Account (Genius Cloud)
  • Subscriptions plans
  • Privacy & security
  • Advanced
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