Troubleshooting common issues
- Improve the quality of scans
- How can I recover a document I deleted?
- I lost all my documents. How can I recover them?
- How to improve the quality of Text Recognition?
- How to remove shadows from my scans
- How to change the email used with Genius Scan
- Genius Scan is taking too much space, what can I do?
- How to change Genius Scan's language?
- My scans are upside down. How can I fix that?
- Troubleshooting emails problems
- How to restore the purchase of the Genius Scan premium features
- Send a bug or crash report
- How to disable the shutter sound?
- Contact us through the app
- All my documents disappeared after 7.0.9 update
- Logging in to a Box account with 2FA Shows "Sorry we couldn't find this page"