Contact us through the app
If you encounter an issue and cannot find a solution in our Help Center, you might need to contact us for help.
iOS
- 1
-
In Genius Scan, tap the Menu icon at the top-right corner of your screen, choose Settings, General, and scroll down to Advanced.
- 2
-
Choose Send diagnostics.
- 3
-
Fill in the form, make sure you send us the attached logs and provide us with the email address associated with your Genius Scan Plus or Ultra subscription if you have one.
Android
- 1
-
In Genius Scan, tap the Menu icon at the top-right corner of your screen, choose Settings, and Help.
- 2
-
Type in any word and choose Ask.
- 3
-
Choose Email and fill in the form. Make sure you send us the attached logs and provide us with the email address associated with your Genius Scan Plus or Ultra subscription if you have one.
Please only contact us if you can't find a solution on our Help Center, as the more requests we get, the longer it takes us to answer.