I lost all my documents. How can I recover them?

If you have a new iPhone or iPad

You need to create a full backup of your old device and restore it on your new device. This is explained step by step in how to back up and restore your device with iCloud or iTunes.

Restoring an iCloud backup is different than just logging in with iCloud while setting up your new device. You might have done that, but it doesn't restore the content of the apps themselves. Since Genius Scan only stores the data on your device, its content is not restored in that case.

You lost your phone

The only way to recover your documents is to restore a backup from iCloud or iTunes. Apple has a good tutorial on how to back up and restore your iOS device .

You reset your phone without restoring a backup, or uninstalled Genius Scan by mistake

The only way to recover your documents is to reset your phone again and this time, to restore a backup from iCloud or iTunes. Here's a detailed walk-through to back up and restore an iOS device with iCloud or iTunes.

If you have a Genius Cloud account

Genius Cloud is an optional service launched in November 2017 to back up your scans and keep them synchronized them between all your mobile devices.

If you've already subscribed to the service, you can install Genius Scan and restore all your documents at once:

  1. Open the Genius Scan app
  2. Tap the "Sync" button in the navigation bar
  3. Select I already have an account
  4. Log into your Genius Cloud account.If your subscription is expired, you can renew it.

Genius Scan will upload the scans already captured on your current device, and fetch those that were previously saved in your account. It might take Genius Scan a few seconds to download your scans if you have a large number of documents.

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