I lost all my documents. How can I recover them?

If you have a new iPhone or iPad

You need to create a complete backup of your old device and restore it on your new device. This is explained step by step in how to back up and restore your iOS device with iCloud or iTunes.

Note that restoring an iCloud backup is different than just logging in with iCloud while setting up your new device. You might have done that, but it doesn't restore the content of the apps themselves. Since Genius Scan only store the data on your device, its content is not restored in that case.

You lost your phone

The only way to recover your documents is to restore a backup from iCloud or iTunes. Apple has a good tutorial on  how to back up and restore your iOS device with iCloud or iTunes.

If you reset your phone without restoring a backup, or if you deleted the app Genius Scan by mistake

The only way to recover your documents is to reset your phone again and this time, to restore a backup from iCloud or iTunes. Here's a detailed walk-through to back up and restore an iOS device with iCloud or iTunes.

You have a Genius Cloud account

Genius Cloud is an optional service (available starting November 2017) to save your scan online, and to keep them synchronized them between your mobile devices.

If you subscribed to the service, here's how to recover your scans :

  1. Open the 🙂 tab
  2. Log into your account by tapping I already have an account. If your subscription is expired, you can renew it within the application.
  3. Let Genius Scan automatically synchronize your documents.

It might take Genius Scan a few seconds to download your scans if you have a large number of documents.

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