Troubleshooting
Answers to the most common issues
- Unable to export by Email: configure your Mail app
- My emails won't send – how can I fix that?
- The Send button is inactive when I try to email a scanned document
- Allow Genius Scan to import from your Photos
- I receive multiple emails from Genius Scan
- Genius Scan is stuck updating
- Fix the Genius Scan iCloud Drive folder not appearing