Genius Scan
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Troubleshooting

Answers to the most common issues

  • Unable to export by Email: configure your Mail app
  • My emails won't send – how can I fix that?
  • The Send button is inactive when I try to email a scanned document
  • Allow Genius Scan to import from your Photos
  • I receive multiple emails from Genius Scan
  • Fix the Genius Scan iCloud Drive folder not appearing
  • Genius Scan is stuck updating
  • Scans are blurry on iPhone 15
  • Unable to log in to Expensify
  • Unable to log in to Evernote with Google account

Categories

  • Getting started
  • Troubleshooting
  • Scanning
  • Organizing documents
  • Exporting and sharing
  • Importing
  • Advanced
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