Answers to the most common issues
- Genius Scan is telling me my email isn't configured, but it is! How do I fix that?
- How to improve the scan quality?
- My emails won't send – how can I fix that?
- How can I recover a document I deleted?
- I lost access to Genius Scan+ – How can I restore the premium version?
- The Send button is inactive when I try to email a scanned document
- I lost all my documents. How can I recover them?
- Allow Genius Scan to scan from your Photos
- How can I check that I have Genius Scan+?
- How to change Genius Scan's language?
- Genius Scan is stuck updating. How do I solve that?
- Genius Scan is taking too much space, what can I do?
- How to remove shadows from my scans
- My scans are upside down. How can I fix that?
- How can I see which version of Genius Scan I have?
- I receive multiple emails from Genius Scan
- How to send us a bug/crash report?