Answers to the most common issues
- Genius Scan is telling me my email isn't configured, but it is! How do I fix that?
- My emails won't send – how can I fix that?
- The Send button is inactive when I try to email a scanned document
- Allow Genius Scan to scan from your Photos
- Genius Scan is stuck updating. How do I solve that?
- Know your Genius Scan version (basic, +, enterprise) or restore your purchase
- I receive multiple emails from Genius Scan
- "Unable to Download App" error