Fix the Genius Scan iCloud Drive folder not appearing

This is a Genius Scan Ultra feature. It must be enabled in the Auto-Export settings.

Genius Scan lets you export your documents automatically to iCloud Drive. The documents are then placed in the iCloud Drive/Genius Scan folder.

Under some circumstances, the iOS device doesn't sync new iCloud Drive folders with the rest of iCloud.

If you cannot see your iCloud Drive/Genius Scan folder on your Mac:

Disable iCloud Drive in the iOS Settings.
Restart your iOS device (not your Mac).
Re-enable iCloud Drive on your iOS device.
Re-open Genius Scan and export the document again.
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us