Unable to export by Email: configure your Mail app

You may see the following error message when sharing a document by email:

Genius Scan relies on the Apple Mail app to send your scans. You need to check that the Apple Mail app is functioning correctly by opening it and trying to send an email to yourself from there.

If you can send an email from the Apple Mail app

It means that your company configured your phone and placed a restriction, preventing apps such as Genius Scan from sending emails. To disable this restriction, ask your IT department to disable the "PreventAppSheet" setting on the mail account configuration (you can even give them this link).

If you cannot send an email from the Apple Mail app

Configure an email account in the Settings app. Please refer to this Apple tutorial for a walk-through.

How to send documents with other email applications

If you still cannot use the Mail app and have another email client app (such as the Gmail, Yahoo Mail, or Outlook app) installed on your device, you can use it to email your scans. Check out this article about exporting your documents to other apps.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us