Privacy policy
The Grizzly Labs fully respects your privacy and makes sure that your data is always protected. By using the application Genius Scan, you consent to the present policy.
Your documents
Your documents are only stored on your device and are never sent to a third-party unless you explicitly choose to (if your export them to other apps, or back them up to a cloud storage service).
They are also processed exclusively on your device (OCR, PDF generation, image processing...).
Third-party services
If you connect Genius Scan to third-party cloud services such as Box, Dropbox, Google Drive, etc., Genius Scan will request some permissions to be able to export documents to these services.
Genius Scan interactions with these services are limited to:
- Listing the drives and/or folders available in the cloud service to let you select where to export your scans.
- Uploading your scanned documents to the chosen destination.
These interactions happen directly between the mobile application and the cloud service, and your data does not transit by any server managed by The Grizzly Labs.
If you opt for Genius Cloud
If you subscribe to Genius Cloud, your documents will be stored on our servers so that Genius Scan can synchronize them between your devices and back them up. We may provide additional services that automatically extract information from your documents such as indexing them for better search or suggesting better titles when saving new documents.
Your data remains yours, and are processed with the following safeguards:
- All communications between our applications and servers (and between data centers, too) are encrypted. Your documents are also stored encrypted at rest.
- You can access, edit, export and delete your data by logging into your account in Genius Scan and at geniuscloud.com – where you can manage and close it too.
- We don’t share your data with anyone except for complying with the law, operating the service and respecting our rights.
- We may need to access your data to debug issues that you report to our customer support team.
- We don't collect personal information unless we truly need it to operate the services. That is: email address and password for registration, IP address and device info for document synchronization.
What data we may collect and how we process it
Some of the export plugins available in Genius Scan may allow you to attach personal information to the exported document (e.g your location). In that case, Genius Scan will obtain the requested information and attach it to the document.
We use TelemetryDeck to collect and analyze usage data, such as which features are used and how often. We use this data in aggregate to know what to improve, refactor or remove from the application. This data is fully anonymized.
We use Sentry to collect and analyze crash logs. This information is pseudonimized and kept for up to 90 days. Genius Cloud logs are used to debug our servers and are archived for up to a year. If you encounter a problem with Genius Scan, you may also send us your app logs by email so that our developers can investigate the situation and resolve the issue.
We make sure to store data only in the EU or in countries that are deemed adequate by European regulators (e.g under EU-US or Swiss-US Privacy Shield Frameworks).
Sub-processors
| Name | Purpose |
| HelpScout | Customer Help Desk |
| Amazon AWS |
Cloud infrastructure hosting |
| Heroku | Cloud application platform |
| TelemetryDeck GmbH |
Analytics |
| Sentry |
Crash reporting |
| SolarWinds | Log management |
| MemCachier | Memory cache |
| New Relic |
Performance monitoring |
| Amakawa | Memory monitoring |
| Rollbar | Error tracking |
Restrictions
Our services and applications are not directed at children. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us as described below and we will take steps to delete such data from our systems.
Changes to this policy
If we decide to change our privacy policy, we will post those changes on this page.
How to contact us
If you have any questions about your privacy, please email us at support@thegrizzlylabs.com. You can also contact us via our website at thegrizzlylabs.com or write to us at 39 rue de Châteaudun, 75008 Paris, France.
Updates
June 8, 2024:
Updated to reflect new analytics service (Telemetry Deck) and crash reporting service (Sentry). Removed misleading mention about banner ads as Genius Scan doesn't show third-party ads.